Privacy statement

Škoda, a trading division of Volkswagen Group United Kingdom Limited (“we”/”us”) are committed to protecting and respecting any personal information you share with us.

This statement describes what types of information we collect from you when you visit and use the website at skodafreefuel.co.uk, how it is used by us, how we share data with others, how you can manage the information we hold and how you can contact us.

For the purposes of data protection laws, we are a 'controller' of your personal information which means we decide why and how it is processed. It also means we are responsible for that processing, which extends to those of our subcontractors who process your information based on our instructions.

The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of any substantial changes.

This version of our Privacy Statement is live from 20/02/2023.

 

What information do we collect?

We collect the following information about you:

  1. Name;
  2. Address;
  3. Mobile phone number;
  4. Email address;
  5. Unique reference number;
  6. Details of your visit to this website including information we obtain through cookies we use (for more information please see our cookie policy).

Any personal information that we obtain from you directly is provided to us on a voluntary basis. However, if you do not give this information to us, you may be unable to receive certain services from us or our partners or communicate with us effectively.

 

How do we use this information?

Škoda will only process information that is necessary for the purpose for which it has been collected.

There are various ways in which we may use or process your personal information. We list these below:

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you including under the terms of the free fuel card promotion relating to this website.

Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

with us or our content contributed to your engagement with us or our brand;

Processing necessary for us to assess and respond to complaints, claims and regulators

  1. To communicate with you including to respond to queries, complaints or claims and to manage legal and regulatory requests and requirements;
  2. To enforce or protect our legal rights or to establish, bring or defend legal claims;

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

  1. To verify the accuracy of your information;
  2. For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;
  3. To comply with a request from you in connection with the exercise of your rights;
  4. To inform you of updates to our terms and conditions and policies;
  5. For cookies that are essential for our website to function properly. Please see our cookie policy for further information;

Legal obligation

We may process your personal information to comply with our legal or regulatory requirements.

 

How do we share this information?

We do not sell your information to third parties, but we do work closely with our group companies and with third party suppliers who fulfil business activities for us.

Service providers

The supplier that operates this website on our behalf, Blackhawk Network EMEA Limited, will process personal information to process your card claim.

Other suppliers may also receive your personal information and can be categorised as follows:

  • Cloud software system providers, including database, email and document management service providers
  • Facilities and technology service providers including scanning and data destruction service providers
  • Insurers and insurance brokers
  • Legal, security and other professional advisers and consultants
  • Website and app developers
  • Website hosting service providers

Card services

We share your personal information with Blackhawk Network EMEA Limited, acting as a separate and independent controller to us, for it to perform processing activities related to the activation of pre-paid cards and related transactions. Please see blackhawknetwork.com/uk-en/privacy-policy to find out more about how Blackhawk processes your personal information.

Sharing for legal reasons

We will also share your personal information if we have a duty to do so, e.g. to assist an authorised authority, regulatory body or court, or to enforce or protect our legal rights or to establish, bring or defend legal claims.

Group companies

There are also circumstances where we share your information with our parent (or other companies within our Group) in order to fulfil transactions, handle complaints or provide you with information that you have requested. A list of our group companies is set out in our terms of use.

Transfers outside Europe

Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the UK and EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.

Safeguards

We take steps to ensure that any third party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated non-specific data sets where ever possible.

 

How long do we keep your information for?

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

We do not retain personal information in an identifiable format for longer than is necessary.

We retain the personal information described in this policy for 6 years.

Exceptions

The only exceptions to the periods mentioned above are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • where you have raised a legal claim, complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 6 years following the date of that complaint or query; or
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further How can I manage the information we hold about you);
 

How can I manage the information we hold about you

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request (including any identification documents requested).

You have the right to:

  1. Ask for a copy of the information that we hold about you;
  2. Correct and update your information;
  3. Withdraw your consent (where we rely on it). Please see further How do we use this information section on this page;
  4. Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
  5. Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
  6. Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You also have the right not to be subject to purely automated decisions (including profiling) where this has a significant effect on you. We do not envisage that any decisions will be taken about you in this way, however we will update this statement if this changes.

You can exercise the above rights and/or manage your information by contacting us using the details below:

Škoda
Selectapost 44
Sheffield
S97 3FR

Telephone: 03330 037 504

If you have any specific data protection concerns or a complaint, you can address it to our Data Protection Team at dataprotection@vwg.co.uk.

If you are unhappy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the data protection regulator in the UK. The contact details for the ICO are below.

Post:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Call:

0303 123 1113

Email:

casework@ico.org.uk

 

Terms of use

1. General

  1. By entering and using the website located at www.skodafreefuel.co.uk (the “Site”), you agree to all of the terms and conditions set out in this policy.
  2. Škoda UK is a trading division of Volkswagen Group United Kingdom Limited (Company number 514809) whose registered office is at Yeomans Drive, Blakelands, Milton Keynes, MK14 5AN, a company authorised to conduct business in the United Kingdom (“Škoda UK”, “we”, “our”, “us”).
 

2. Intellectual property rights

  1. The Site is published by Škoda UK and is protected by copyright and other intellectual property rights in existence at any time throughout the world. All web site design, text, graphics, the typographical arrangement thereof, and all other material on this web site is copyright of Škoda UK or their service and technology providers.
  2. Permission is hereby granted to electronically copy and to print hard copy portions of this web site for the sole purpose of using this as an information resource for Škoda UK products. Any other use of materials on the Site, including reproduction for purposes other than the above, modification, distribution or republication without the prior written permission of Škoda UK is prohibited.
  3. The trade marks, logos and service marks shown on this web site, unless otherwise specified, are the trademarks of Škoda UK. No rights are granted to use any of them in any manner whatsoever.
  4. Any infringement of Škoda UKs rights will result in appropriate legal action being taken against you.
 

3. Disclaimer and liability

  1. All express warranties, representations, conditions of any kind or other terms implied by statute or common law with respect to this web site or the information, content, materials or products included on this web site are hereby expressly excluded to the fullest extent permitted by law.
  2. Škoda UK shall not be liable in any circumstances for any direct or indirect, special or consequential loss or damage (whether for profit or loss or otherwise) costs, claims, expenses or other claims for compensation what so ever, whether caused by the acts, omissions or the negligence of Škoda UK, its employees or agents, which arise out of or in connection with the use of this web site or the information, content materials or products in-cluded on the site, except in respect of death or personal injury caused by Škoda UK, it's employees' or it's agents' proven negligence.
  3. Škoda UK does not accept any responsibility or liability for access to or material on, any website that is linked from or to the site.
 

4. Misuse statement

Škoda UK reserves the right to prevent your usage of the Site if you misuse the contents contained within the Site in any manner. Škoda UK is the final arbiter as to what shall constitute misuse and our decision will be final.

 

5. Governing law

The Site is for use by persons located and resident within the United Kingdom, including Northern Ireland, the Channel Isles and the Isle of Man. Accordingly, these terms and conditions shall be subject to English law and the parties to any dispute or action hereby submit to the exclusive jurisdiction of the English courts.

 

6. Changes

We may make changes to this policy at any time by sending you an email with the modified terms or by positing a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. Your continued use of the Site after that period expires means that you agree to be bound by the modified policy.

 

7. Contact us

Questions, comments or requests concerning this policy are welcomed and should be addressed to us using the details set out on our contact us page.

Volkswagen Group United Kingdom Limited is a company incorporated in England and Wales with company registration number 514809 and with its registered office at Yeomans Drive, Blakelands, Milton Keynes MK14 5AN.

Our group companies

  • Volkswagen Financial Services (UK) Limited
  • Volkswagen AG
  • Audi AG
  • SEAT S.A
  • Škoda AUTO a.s.
 

The Free Fuel card® is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD and is part of the Blackhawk Network group. Cardholder data is governed by the Blackhawk Network Privacy Policy.

© 2023 Škoda Auto a.s